Returns & Refund Policy
At Hermanas Miguel, we take great care in the quality and presentation of our products. Please read the following Returns & Refund Policy carefully before making a purchase.
This policy applies only to purchases made through www.hermanasmiguel.com.
01. Returns
We accept returns within 14 calendar days from the date you receive your order, provided that all conditions below are met:
The item must be unused, unworn, unwashed, and in the exact same condition as when it was received
All original tags, labels, and packaging must be intact
The item must show no signs of wear, damage, or alteration
Proof of purchase must be provided
Any item returned that does not meet these conditions will not be accepted and will be returned to the customer at their expense.
02. Return Process
To request a return:
Email us at info@hermanasmiguel.com within 14 days of delivery
Include your order number and the item(s) you wish to return
Once approved, we will provide return instructions
Items must be shipped back to us within 14 days of return approval.
* We strongly recommend using a tracked shipping service, as the customer is responsible for the return until it reaches us.
03. Return Shipping Costs
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
We are not responsible for lost or delayed return shipments
04. Refunds
Refunds are issued only after the returned item has been received and inspected
If approved, refunds will be processed to the original payment method within 14 business days
Refund processing times may vary depending on your bank or payment provider
If the returned item does not comply with our return conditions, no refund will be issued.
05. Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards / store credit
Items marked as final sale
Items that are worn, used, damaged, or missing original packaging or tags
06. Exchanges
We do not offer direct exchanges.
If you wish to purchase a different item or size, please return your original item (subject to approval) and place a new order.
07. Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us at info@hermanasmiguel.com within 48 hours of delivery, including photos and your order number.
We will assess the issue and provide a solution in accordance with consumer law.
08. Legal Rights
This policy does not affect your statutory rights under Cypriot and EU consumer protection laws.
Contact
For any questions regarding returns or refunds:
Email: info@hermanasmiguel.com | WhatsApp: +357 96 440484
